Rose's Botanica~ currently ships eligible products within the United States.

Shipping availability may vary depending on the type of product, destination, package size, weight, and applicable shipping requirements. If an item cannot be shipped to a particular location, that information will be communicated during checkout or by our customer service team.

Shipping charges are calculated at checkout based on the items ordered, package weight, shipping method, and delivery destination.

Any applicable shipping charges will be displayed before your order is completed, so you can review the total cost before submitting your purchase.

Free standard shipping is available on qualifying orders of $75 or more within the United States.

Orders below the qualifying amount will be charged the applicable shipping rate calculated at checkout. Rose's Botanica~ reserves the right to exclude certain oversized, specialty, or otherwise restricted products from free-shipping promotions.

Orders are generally processed within 2–4 business days before being transferred to the shipping carrier. Once your order has shipped, delivery time depends on the selected shipping method and carrier.

Please allow additional time during holidays, promotions, product launches, and periods of high order volume. A tracking number will be provided when tracking is available.

At Rose's Botanica~, we want you to feel confident about your purchase. Because many of our products are botanical, herbal, personal-care, ingestible, or wellness-related items, we take product safety and sanitation seriously.

For health, safety, and quality-control reasons, opened, used, or unsealed herbal products, teas, botanicals, and ingestible products cannot be returned or exchanged. Sealed and unopened products may be eligible for return within 14 days of delivery, provided they are in their original, unopened condition.

Due to hygiene and sanitation considerations, opened or used personal-care products — including applicable oils, baths, washes, and similar products — may not be eligible for return.

Unused, undamaged candles, crystals, books and merchandise may be eligible for return within 14 days of delivery, in original condition. Some sale, clearance, custom, personalized, or final-sale items may not be eligible.

Customers are responsible for return shipping unless the item was received damaged, defective, or incorrectly shipped.

If you receive a damaged, defective, or incorrect item, please contact Rose's Botanica~ within 7 days of delivery.

Please provide your order number and photographs of the product and packaging when applicable. We will review the issue and work with you toward an appropriate resolution.

Email info@rosesbotanica.com with your name, order number, product name, reason for the return, and photographs where applicable.

Please do not send merchandise back before receiving return instructions from Rose's Botanica~.

Yes. Local customers may select in-store pickup in Terrell, Texas, when the option is available at checkout.

After placing your order, please wait for a “Ready for Pickup” notification before coming to the store. Orders cannot be guaranteed for same-day pickup unless specifically confirmed by Rose's Botanica~.

Pickup is at 1001 E. Moore Avenue, Suite C, Terrell, Texas 75160. Store hours are Wednesday–Saturday 1:00–7:00 PM and Sunday 12:00–5:00 PM; closed Monday and Tuesday. Please bring your order confirmation.

Pickup orders should be collected within 7 days of the Ready for Pickup notification. If you need more time, contact us so we can make arrangements.